Why would customers give feedback at all? There's got to be a strong motive behind it, because no one wants to waste their time for nothing. In forex business, for example, when a customer posts a feedback about a service or product they experienced, it's usually because he/she was frustrated about the experience and posting a negative feedback would be the only way to vent it. By common sense, nobody (or rarely anybody) would love a forex product or service so much that they spend all the time to post a nice feedback about it, unless of course, somebody pays them to do so.
With that in mind, you can speculate that most positive feedback messages are not much of value, as they probably carry some kind of agenda in the dark. Wait a minute, but that doesn't mean all View the rest of this article
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