SearchInform (www.searchinform.com): the program of full text search and search for documents of similar content successfully implemented into YurCallCenter (YCC) phone legal consulting project. SearchInform also provides YCC with a distributed information processing system. That includes real-time monitoring of operators’ actions, real-time monitoring of staff condition and the ability to obtain the information on their actions for efficiency analysis, fixing and archiving all information, including conversations, etc. On top of that with the help of SearchInform a centralized network of call service offices was developed. All changes made by any of the operators and administrators of one center immediately become available to the employees of other offices. The c View the rest of this article
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